Hauck Service Area:
We won't leave you out in the cold after your purchase. No matter what problem you have with your Hauck product, we won't sit back until you are satisfied again!
Is your Hauck product defective?
Unfortunately, it can always happen that something breaks in the course of time. However, this is not a problem, most things can be repaired quickly.
You bought your Hauck product at Babyartikel.de?
Great - in this case we will take care of any problems for the first 2 years. Please simply contact our complaints department. They will help you quickly and without complications. Please do not forget to have your order number or invoice number ready. You can reach our service staff by phone: 0911-567996-16 or by e-mail: reklamation@babyartikel.de. We can help you even faster if you send us a photo and a detailed description of the defect.
You have purchased your Hauck item from another retailer?
In this case, please contact the corresponding dealer. Only this dealer can handle your complaint. As a rule, you have a legal warranty of 6 months with all dealers. During this time, the dealer must rectify any problems. After that, you are still entitled to 18 months warranty. Depending on the dealer's goodwill, you may have to prove during this time that the defect was already present at the time of purchase.
You need a Hauck spare part?
If your Hauck product is older or you bought it used, you can purchase directly from Hauck. To do so, please contact Hauck customer service.
